By Ken Makovsky
We're all aware of the enormous growth in corporate involvement in the social
media, but Fortune 100 CEOs, surprisingly, are mostly absent from the great
global conversation.
While some Fortune 100 CEOs contribute to other blogs, not one had his or
her own blog, according to a study conducted by ÜBERCEO.com. Eighty-two
percent did not have a personal Facebook page. Only 13 had profiles
on LinkedIn. Only two had Twitter accounts. Of those F100 CEOs
who had a profile on Wikipedia, nearly a third featured limited or outdated
information (such as incorrect titles).
What accounts for this CEO "no show" policy? Possibly lack of time,
doubts about value and concerns about legal constraints.
If you look at the top executives who do blog, you find a very heterogeneous
group: hotel magnate Bill Marriott, John Mackey of Whole Foods; GM's
Bob Lutz; craigslist founder Craig Newmark and Jonathan Schwartz of Sun Microsystems,
to name just a few.
They're not all geeks … and they're certainly not all kids. Seventy-seven-year-old
Bill Marriott created his blog because "I know this is where the action is
if you want to talk to your customers directly." In an interview last
year with MSNBC, Marriott said his blog also generated $4 million in bookings.
Fortune 100 CEOs should realize that participation in the social media puts
a human face on a corporation. It helps build relationships, credibility
and trust, among a whole host of benefits: enabling you to learn more
about your constituencies and their needs, promote products and policies, address
important issues and defend the company against its critics.
Five years ago, author, blogger and marketing pundit Seth Godin wrote "Beware
the CEO blog." He said, "Here's the problem. Blogs work when they are
based on: candor, urgency, timeliness, pithiness and controversy … Does
this sound like a CEO to you?"
I say, "It sure does. Absolutely. Just not every CEO."
CEOs heading consumer product or technology companies or professional services
firms with intellectual capital they can leverage are in the best position
to reap the rewards of the social media. It may be more challenging for
executives of companies in heavily regulated industries (like pharmaceuticals),
corporations going through difficult times, if there are legitimate questions
to which you feel you cannot give an honest answer or when your lawyers are
saying, "Keep quiet." It's important to remember, however, that while
there will always be questions that you may choose not to answer, you can be
candid about that fact, within the confines of disclosure requirements.
That doesn't diminish the fact that blogging represents a CEO's best chance
to reach out to and connect with stakeholders. How can anyone afford
to walk away from that? Not to take full advantage of this important
new communications asset is to put yourself — and your company — at a distinct
competitive disadvantage. Don't make the same kind of mistake that Western
Union made over a century ago.
Alexander Graham Bell wanted to make universal telephone service a reality
quickly, so in 1876 he offered his patent outright to Western Union for $100,000. William
Orton, the president of Western Union, turned Bell down flat, calling the telephone
a "toy" with "no commercial possibilities." Dead wrong. Two
years later, Orton said that if he could acquire the patent for $25 million,
he would consider it a bargain. Too late! The train had left the
station.
Don't let the future pass you by. Don't leave it to others. Don't
walk away from the social media. |