By Vivian Deuschl, Corporate Vice President, Public
Relations, The Ritz Carlton Hotel Company
Kermit the Frog summed up the current state of eco-tourism public relations
when he lamented "It's not that easy being green" on Sesame
Street. Public relations practitioners eager to find something positive to
pitch to the media are finding that, Al Gore and Leonardo DiCaprio notwithstanding,
it's a growing challenge generating eco-tourism coverage with a press
corps increasingly suffering from "green fatigue."
The symptoms — including skepticism about claims of sustainability and
cutting edge technology — are something all PR practitioners should take
care to avoid with a constant reality check (and not just when tying clients
to the "green" movement, but with all major trends).
Agency executives urging their clients to jump on the proliferation of organic
product offerings, environmentally friendly initiatives and any other program
which makes claims of being a saver of the earth had best think twice before
making promises to their clients of great coverage possibilities. While it
isn't necessary to invent the next hybrid to gain significant ink or
broadcast time, there is increasing suspicion on the part of reporters with
new expertise in environmentalism that "trendiness" is taking over "cutting
edge" when it comes to "going green."
While many of the products being introduced to consumers have the "creds" to
be considered genuine, many more are coming on the market with questionable
claims to authenticity. Some of the reasons agencies are jumping on the bandwagon
can be traced to the poor economy and the media's seeming obsession with
reporting bad news. When looking for new "hooks" to interest mainstream
media, some firms are seeing the back to nature movement as a solid way to
score positive attention for their clients increased awareness of corporate
social responsibility, including protecting the environment.
One of the most effective ways to avoid charges of "greenwashing" by
the media is to make sure you and your client do their homework before touting
the eco-friendly advantages of a product or service. At The Ritz-Carlton Hotel
Company, we have a twenty-year history of giving back to the community, but
have recently raised the commitment level to involve our guests in opportunities
through programs like "Giveback Getaways," offering chances for
groups and vacationers to take part in our long-time Community Footprints CSR
initiatives.
Wary of being seen as jumping on the bandwagon, we enlisted the advice and
guidance of one of the most experienced, third party experts in the field.
When pitching a story to a skeptical reporter at USA Today, we suggested
she speak with this impartial resource helped to soften the tone of the piece.
While we did not escape a sardonic reference to the program as being similar
to Marie Antoinette feeding the peasants before returning to her grand estate,
the expert strongly backed our efforts as meaningful, sustainable and responsible.
We avoided the temptation to jump into these programs before enlisting the
advice of someone who the media found to have an impeccable record of credibility
and knowledge.
While it may not be that easy being green, it can work if agencies and their
clients can claim a seat at the table as the discussion of what does and does
not qualify as eco-friendly, socially responsible initiatives. The last time
I checked neither Al Gore nor Leonardo Di Caprio were available as spokespersons. |